Lessons in Customer Service: What Not to Learn from Indian Hospitals

Oh, the joys of experiencing hospital life in India! You'll learn so much about what not to do when it comes to customer service. If you're lucky enough to pay attention, that is.

One of the many things you won't want to learn from Indian hospitals is how to treat your customers like royalty during some parts of their journey, and then abandon them completely during others. They'll gladly transport you to external hospitals or diagnostic centers like a king, but when it comes to collecting your test reports, good luck finding your own way back. Even if you're alone or in a completely new city, they won't give a damn about your struggle. Oh, and don't be shocked if you see hospital ambulances providing pick-up and drop-off services to other patients while you're left in the dust.

If you're lucky enough to have your medication delivered straight to your room like a king, don't expect the same treatment when you need to return unused medication or change your prescription. Nope, you'll be expected to personally visit the pharmacy, no matter how inconvenient it is for you. After all, why should they care about providing consistent customer service?

In short, Indian hospitals are the perfect place to learn how to prioritize profits over customer service. They'll bend over backwards for you as long as it means more money in their pockets, but as soon as their revenue takes a dip, good luck getting any help. A good customer service representative would never behave this way, but hey, what do I know?